Refund Policy

This Refund Policy explains when and how refunds are issued for purchases made through SERVER AND PARTS. It works alongside our Returns & Warranty policy, which covers the process for returning an item and initiating a claim.

Refunds are issued for items returned within 30 days of delivery in original, undamaged condition with all accessories, and for items that arrived defective, damaged in shipping, or that do not match the product description. An approved Return Merchandise Authorization (RMA) is required before a refund can be processed.

The following are not eligible for a refund: items returned more than 30 days after delivery, products with physical damage caused after receipt, software licenses and downloadable products, items with missing serial numbers or tampered labels, and custom-configured or special-order hardware.

Most returns in original, resalable condition are not subject to a restocking fee. Opened bulk orders, special-order items accepted for return as a courtesy, and configured systems may carry a restocking fee of up to 15%, which will be disclosed before your return is finalized.

Once a returned item is received and inspected, refunds are processed within 5–7 business days. Refunds are issued to the original payment method used at checkout; for orders paid by wire transfer or check, refunds are issued by company check or bank transfer to the original sender.

If your item arrives damaged or defective, contact us within 5 business days of delivery with photos of the item and packaging. We will arrange a replacement or full refund, including original shipping costs, at no cost to you.

Orders canceled before they ship are eligible for a full refund. Orders for custom-configured, quote-only, or special-order hardware that has already entered procurement or configuration may be subject to a cancellation fee to cover costs already incurred.

Refunds for orders purchased through financing or a lease are subject to the terms of the financing provider. Any refund will be coordinated with the lender or leasing company and may affect your financing agreement.

We ask that you contact our support team before filing a chargeback with your bank or card issuer, so we can resolve the issue directly. Refunds already issued or in progress that are followed by a chargeback for the same amount may be disputed.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "last updated" date.

For questions about a refund or to start a return, contact us at sales@serverandparts.com or +1 (416) 444-1881, or visit our Returns & Warranty page for the full return process.