Server Maintenance
Services & Solutions
Our maintenance and support solutions are designed to help you easily manage your IT equipment, protect your hardware, and get rapid support when you need it—saving you money while safeguarding your assets.
Customized IT Maintenance designed to optimize your infrastructure
Save up to 80% compared to programs provided by major original equipment manufacturers (OEMs) with convenient and customized solutions for managing your assets. Our server maintenance options include:
Basic Coverage
Included with server* purchases for 1 year
Standard 8x5xNBD
Next Business Day Support
Premium 24x7x4
★ Best Protection
*Certain generation servers are covered by a 30-day basic warranty. The above agreements are offered for 1, 3, or 5 year terms with custom-term agreements available. Custom options are also available for storage, networking, laptops and more.
Centralized Asset Management Platform
A single repository for all assets and contracts. Consolidate asset control with our management dashboard, available on all platforms!
Track and manage tickets effortlessly
With intuitive reporting features and automated email updates.
Stay on top of your contracts
With automated renewal visibility and proactive alerting.
Efficiently manage production assets
By warranty and location, with detailed reporting based on specific criteria.
Our Maintenance vs. Standard OEM Services
Why businesses are making the switch to third-party maintenance.
IT Maintenance & Support FAQs
Find answers to commonly asked questions about our hardware support plans and global coverage.
Q.What levels of support do you offer, and how do they differ?
We provide multiple support levels, with our base maintenance plan included for 1 year on all servers purchased directly from us. Certain newer generations are covered by our 30-day basic warranty. We also feature Monday-Friday 8x5 and Premium 24x7x4 plans for all major server brands, alongside custom coverage options for storage, networking, laptops, and more.
Q.Can you support out-of-warranty or end-of-life (EOL) equipment?
Yes, we offer comprehensive support for hardware that has been designated as end-of-life (EOL) or post-warranty by the original equipment manufacturer (OEM). This allows your business to safely extend the usability and lifecycle of existing equipment without being forced into expensive upgrades.
Q.How does pricing compare to OEM maintenance contracts?
Switching to our third-party maintenance can save customers up to 80% compared to similar support programs from major OEMs like Cisco, Dell, or HP. You receive dedicated expert support and global coverage at a fraction of the traditional cost.
Q.Is your maintenance and support available for international customers?
Absolutely! We offer third-party support and maintenance contracts to most locations worldwide. With service operations spanning over 60 countries and an extensive global network of forward stocking locations (FSLs), we easily accommodate international infrastructure.
Global Maintenance and Support
We leverage field service locations and a global network of forward stocking locations (FSLs) to ensure that we meet or exceed all standard industry SLAs.