Frequently Asked Questions
Find quick answers to the most common questions about our products, services, and policies.
Ordering & Products
Q.Do you sell new or refurbished hardware?
We sell both new and certified refurbished enterprise hardware. All refurbished equipment is thoroughly tested, cleaned, and inspected before shipping. Each listing clearly indicates whether the item is new or refurbished.
Q.What brands do you carry?
We carry all major enterprise OEM brands including HPE (Hewlett Packard Enterprise), Dell, Cisco, IBM, Lenovo, Juniper, NetApp, EMC, Aruba, and Brocade, among others.
Q.Can I request a product that's not listed on your website?
Absolutely. Our procurement team can source most enterprise hardware on request. Contact us with the specific model, part number, and quantity you need and we'll get back to you with availability and pricing.
Q.Do you offer volume pricing for large orders?
Yes. We offer discounted pricing for bulk and recurring orders. Contact our sales team to discuss your requirements and receive a custom quote.
Shipping & Delivery
Q.How long does shipping take?
Domestic (Canada) orders typically ship within 1 business day for in-stock items. Delivery takes 1–7 business days depending on your location and selected shipping method. International shipping times vary by destination.
Q.Do you ship internationally?
Yes, we ship to over 60 countries worldwide. International shipping rates and estimated delivery times are provided at checkout or by contacting us directly for large orders.
Q.Will I receive a tracking number?
Yes. You will receive an email with tracking information as soon as your order is shipped. You can track your package through our carrier partners (FedEx, UPS, Purolator, or Canada Post).
Warranty & Returns
Q.What warranty do your products come with?
All servers include at minimum a 30-day basic warranty. Newer generation servers may include up to a 1-year warranty. Extended maintenance plans for 1, 3, or 5 years are also available for purchase.
Q.How do I return an item?
Contact us within 30 days of delivery to initiate a return. We'll provide a Return Merchandise Authorization (RMA) number and instructions. Items must be in original condition. See our Returns & Warranty page for full details.
Q.What happens if my item arrives damaged?
If your item arrives damaged, contact us immediately with photos of the damage and packaging. We'll arrange a replacement or full refund at no cost to you. All shipments are insured.
Services
Q.What IT services do you offer beyond hardware sales?
We offer Hardware Maintenance & Support plans, IT Asset Disposition (ITAD), Datacenter Upgrade consulting, Cloud Migration Setup, and Hardware Procurement services for enterprises.
Q.Can you support end-of-life (EOL) hardware?
Yes. Our maintenance plans cover EOL and post-warranty hardware that major OEMs no longer support. This allows you to extend the life of your existing infrastructure significantly.
Q.Do you offer on-site services?
Our field engineering network covers 60+ countries and 12,000+ locations. For on-site installation, maintenance, or break-fix services, contact us to discuss coverage in your area.
Account & Orders
Q.How do I track my order?
Log in to your account and visit the Orders section to see real-time order status and tracking information. You can also use the tracking number sent to your email.
Q.What payment methods do you accept?
We accept major credit cards, bank transfers, and purchase orders for qualified business accounts. Contact us to set up a net-30 account for your organization.
Q.How do I get a formal quote for my organization?
You can submit a quote request through our Contact page or Request a Quote form. Alternatively, call us directly at +1 (416) 444-1881 and our sales team will prepare a formal quote.
Still have questions?
Our team is ready to help. Get in touch and we'll respond within 1 business day.