Product Returns

This page explains how to return a product purchased from SERVER AND PARTS. For warranty coverage details, see our Returns & Warranty page; for refund timelines and methods, see our Refund Policy.

Most items can be returned within 30 days of delivery, provided they are in original, undamaged condition with all accessories, cables, and documentation included. Items that arrived defective, damaged in shipping, or that do not match the product description may be returned regardless of packaging condition, subject to inspection.

Contact our support team at sales@serverandparts.com or +1 (416) 444-1881 with your order number and the reason for the return. Our team will review your request and issue a Return Merchandise Authorization (RMA) number, typically within 2 business days.

Pack the item securely in its original packaging where possible, and write the RMA number clearly on the outside of the box. We recommend using a trackable, insured shipping method. For items that arrived defective or damaged, we will provide a prepaid return label; for other returns, return shipping is the customer's responsibility unless otherwise noted.

Once we receive your return, our team inspects the item to confirm it meets the return conditions. Approved returns are processed for a refund or exchange within 5–7 business days of receipt. See our Refund Policy for details on how refunds are issued.

If you'd like a different model, configuration, or part instead of a refund, let us know when you request your RMA. We'll confirm availability and pricing, and arrange the exchange alongside your return.

Items returned more than 30 days after delivery, products with physical damage caused after receipt, software licenses and downloadable products, items with missing serial numbers or tampered labels, and custom-configured or special-order hardware are not eligible for return.

Customers outside Canada are responsible for return shipping and any customs duties or brokerage fees unless the return is due to our error or a defective item. Contact our support team before shipping an international return so we can advise on the best carrier and documentation.

Questions about a return? Reach our support team at sales@serverandparts.com or +1 (416) 444-1881, or visit our Contact page.